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May 16, 2018 | 4:00 – 6:30pm

It's Time to Adapt

Instructional Design vs. Experience Design

We need to rethink how we design learning.


207 Queen’s Quay West,
Suite 299, Toronto Ontario.

Session Resources

About this session

Why do we need to rethink how we design learning? Because our learners are asking us to!

While traditional learning formats serve a purpose, the rise of informal learning has permeated the L&D industry. At BMO Financial Group’s Corporate University, we are advancing performance and responding to the modern learner by leveraging our human performance continuum as the foundation for designing learning experiences – both formal and informal. Join us to learn about:

  • Our shift from instructional design to experience design
  • Our human performance continuum: what it is and how it works
  • How we have adapted our learning design methods to deliver a wide range of experiences, and how you can too!



Finding the event

207 Queen’s Quay West, Suite 299, Toronto Ontario.

Second floor of the Queen’s Quay Terminal building.

If you go towards the back of the building, there is an escalator that will bring you to the second floor. Exit the escalator to the right and the reception area is right there.Parking info can be found

Kayla Eldridge, Senior Manager, Enterprise Learning Design, BMO Institute for Learning

Kayla Eldridge leads an innovative learning design team with BMO’s Institute for Learning, BMO Financial Group’s corporate university. Kayla and her team provide a broad range of enterprise learning experiences to engage and inspire learners in new ways.  With her passion for advancing employee growth and success, Kayla brings BMO’s commitment to continuous learning to life. Her experience with building effective learning strategies for bank-wide learning programs, as well as leading change management and the integration of various training programs across the company, reflect BMO’s holistic approach to developing strong performing leaders and employees.

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