Continuous Participatory Change: A learning experiment designed by Scotiabank University for the Digital Factory
Time & Location
Given that organizations are complex human systems that are trying to thrive in the context of uncertainty and change, we need to find new ways to learn and adapt constantly. So, we have started a series of learning experiments in the Digital Banking division using the Continuous Participatory Change approach – a framework extracted from Aaron Dignan’s book “Brave New Work” – to explore new ways of working and change by applying a learning process that honors the inherent complexity in the organization.
For more info of the book and source: https://www.bravenewwork.com/
Miguel Castillo, Director, Talent Scotiabank Perú, has an extensive experience in the fields of Customer Experience and Employee Experience, with particular emphasis in Culture Transformation, Org Design, Innovation and Change. After leading the corporate teams of Customer Experience and HR at Casa Andina Hotels – the largest hotel group in Peru – he moved to Europe to work on Org Design and Innovation projects with global companies such as Telefónica, IDEO and the Institute of Next. After 2 years in Barcelona he went back to Perú to build the new Strategy of Talent at Scotiabank, where he currently serves as Talent Management Director, overseeing the efforts of Talent Acquisition, Learning and Development, Leadership, Performance and Inclusion in the Peruvian operation. Miguel studied Business Administration at Universidad del Pacífico and holds a Global Executive MBA at INCAE Business School. He is married with 2 kids, fan of traveling and performing arts.